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To
ensure your complete and total
satisfaction, we offer a variety of
support options, including Help Desk, Live
Support, and Support Forum. If you're
experiencing a problem, please don't
hesitate to contact us. Choose the support
option which best suits your needs and
we'll be glad to assist in resolving any
problems you're experiencing in a quick
and efficient manner.
SUPPORT OPTIONS
1...Knowledge
Base
Our Knowledge Base contains a collection
of commonly asked questions and includes
detailed steps and scenarios. You may
either search for a specific topic or
easily browse all available topics.
Knowledge
Base
2...Help
Desk
The Help Desk is where you need to make
all your requests and report any technical
problems.
We monitor our Help Desk ticket system 24
hours a day, 7 days a week, 365 days a
year. Questions are answered in a timely
manner, usually within a few hours or
less.
Before you can submit a Help Desk ticket,
you must register first. Once registered,
you will be able to track all support
requests via the Help Desk and receive
email responses when a support ticket is
answered.
Click
here
to register.
If you're already registered and want to
submit a Help Desk ticket, please click on
the Help Desk icon below and Login.
Help
Desk
(The
Help Desk icon is located at the bottom of
every page)
3...Live
Support
Live Support is offered during our regular
business hours:
Monday -
Friday....6
AM - 12 AM
Saturday -
Sunday....6
AM - 9 PM
(Eastern Standard Time)
If you have a question or need help, just
click on the Live Support graphic below
and a Technical / Sales Support
Representative will assist you.
(The
Live Support graphic is located on the
left side of every
page)
4...Support
Forum
We
have a very active Support Forum where
people are more than willing to help you
work through any problems that you are
having. Even if you are not having any
problems, it is a nice place to stop by
and visit.
The forum is monitored throughout the day
and questions are usually answered quite
quickly. Also, chances are good that the
question has already been answered in a
previous thread.
Note: In order to post questions you will
need to register first. The registration
process takes about thirty seconds to
complete.
Support
Forum
5...Telephone
Support
If you have not already submitted a Help
Desk ticket, take the time to do so and
allow 1-hour before calling.
Please be sure to have your Help Desk
ticket number available when calling.
Telephone
Support....(888)
447-7061
Regardless of the support option you
choose, our mission at ParagonHost is to
provide you with professional, reliable
service and support, allowing you to focus
on the dynamic needs of your
business.
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