|
30-Day Money Back
Guarantee
You may cancel your account for
any reason within 30 days of
activation and receive a full
refund. Our refund policy does
not apply to any additional
services including but not
limited to domain name
registration, domain name
pointing, additional email
accounts, additional disk space,
or additional data transfer. No
refunds will be available after
30 days. All cancellation
requests must be received in
writing via fax or postal mail at
our West
Coast
office.
We will send you confirmation
once we receive your cancellation
request. Cancellations made over
the phone and via email will not
be accepted. Please Note: All
cancellation requests must be
signed by the Account Holder.
Accounts that are either
canceled, deactivated, and / or
have services suspended for
violation of our
"Terms
of
Service"
do not qualify for our 30-Day
Money Back Guarantee and will not
receive any refunds.
99.9% Uptime
Guarantee
This guarantee applies to any
client in good financial standing
with ParagonHost at the time of a
service outage.
We endeavor to have the content
of your Web site available for
HTTP access by any party in the
world 99.9% of the time. Network
downtime (unavailability) is
defined as 100% packet loss from
ParagonHost to its backbone
providers. Downtime is measured
past 10 minutes after
notification of network failure
via our online ticketing system.
Our administrators will determine
the end of the downtime by a
"trace route" to your machine
from outside the ParagonHost
network.
Restrictions
Credits shall not be provided to
you in the event that you have
any outage resulting from:
—1.
scheduled maintenance as posted
from time to time at
MyParagonHost,
—2.
your behavior or the performance
or failure of your equipment,
facilities or software
applications, or
—3.
circumstances beyond our
reasonable control, including,
without limitation, acts of any
governmental body, war,
insurrection, sabotage, embargo,
fire, flood, strike or other
labor disturbance, interruption
of or delay in transportation,
unavailability of interruption or
delay in telecommunications or
third party services, including
DNS propagation, domain name
registration / transfer, failure
of third party software or
hardware or inability to obtain
raw materials, supplies, or power
used in or equipment needed for
provision of your Web site,
or
—4.
a client breaking any item in our
"Terms
of
Service"
causing a machine to fail as a
result.
In order for you to receive a
credit on your account, you must
request such credit within seven
(7) days after you experienced
the down time. You must login to
MyParagonHost and fill in the
relevant credit application forms
prior to the indicated deadline.
Credits will usually be applied
within sixty (60) days of your
credit request. Credit to your
account shall be your sole and
exclusive remedy in the event of
an outage.
Price Freeze
Guarantee
As long as you are a continuous
client in good financial
standing, and you keep renewing
your contract for Web hosting
service, we guarantee that you
will be locked into paying
today's Web hosting prices
forever. If your Web hosting plan
gets upgraded with new features,
more Web space or bandwidth, we
will add these additional new
services to your account for free
while keeping your low price in
tact.
Same Day Setup (Credit Card
Only)
All Web hosting orders placed by
credit card Monday thru Friday 6
AM - 10 PM EST will be set up
that day. Orders placed after 10
PM weekdays will be set up by the
following day. All orders placed
on weekends (Saturday &
Sunday) will be set up by the
following Monday.
Control Panel (C-Panel
& Plesk)
Every Web hosting account comes
with it's own browser based
Control Panel.
Control Panel Features
- Manage
users and services
- Access
Web logs, summaries and
reports
- Change
email settings
- View
usage logs
- Webmail
Access
24 × 7 × 365 FTP
Access
FTP (File Transfer Protocol)
is an easy way to upload your Web
pages to your Web site. Having 24
× 7 × 365 access means
you can upload / change / delete
your Web pages at any time.
Your account is also username and
password protected so you don't
have to worry about anyone
getting unauthorized access or
altering your information.
|
